Mastering Good Customer Relations

ATTENTION: Frontline Employees/Officials, Customer Relations’ Officers, Liaison Officers, Telephone Operators, Technical Assistants, Human Relations Officers, Administrative Officers, HRD, Business Owners/Employers, Managers, Supervisors, Team Leaders & Staff

Available Webinar Schedules

21 October 2021 | Thursday | 9:00am-11:00am

26 October 2021 | Tuesday | 9:00am-11:00am

04 November 2021 | Thursday | 9:00am-11:00am

09 November 2021 | Tuesday | 9:00am-11:00am

18 November 2021 | Thursday | 9:00am-11:00am

(via Zoom)

Professionalism using emotional intelligence is necessary for all types of businesses in handling customer relationship. Learn the technique on how to handle difficult customers until they are satisfied. Develop yourselves on how to become a strong and effective business negotiator.

This webinar provides a solid understanding of the competitive interaction and develops the tactics, strategies and interpersonal skills necessary to succeed when negotiating with clients and others within your organization.

OBJECTIVES

  • To understand what is a good customer relationship

  • To learn the techniques on how to deal with difficult customers

  • To be familiar with different customer emotions and to deal with them accordingly

  • To build up emotional intelligence in managing self and others

  • To develop positive attitudes towards customer needs.


KEY TOPICS

  • Objectives

  • Effective Good Customer Relationship

  • Defining Your Vision of Good Service

  • Managing Yourself

  • Voice Styles

  • Body Language

  • Basic Needs of Customer

  • Maintaining Professional Courtesy

  • Types of Difficult Customers

  • Steps in Handling Complaints

  • Getting Difficult Customers on Your Side

  • Making Contingency Plans to Handle Difficult Situations

WEBINAR FEE: Php. 2,000.00

(Payment made through bank deposit atleast 1 day [cut-off time: 4:00pm] before the seminar)

(Credit/Debit Card payments are accepted via PayPal)

*Please make all check payments payable to "IPG Training Institute for Professional Advancement"