ATTENTION: Managers, Supervisors, Team Leaders, Technical Assistants, Human Relations Officers,
Administrative Officers, HRD, Business Owners & Employers

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Available Schedule

June 6, 2020 (8:00am - 5:00pm)

Century Park Hotel - Vito Cruz, Manila

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Enhancing Management & Leadership Skills for Supervisors & Managers, an intensive one-day workshop that covers the key skill areas of managers & supervisors. In fact, it’s become much more difficult because of new challenges like ever-changing technology, an increasingly diverse workforce, and the push to accomplish more with fewer resources.

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It’s unbelievable just how much a supervisor has to know today to get the job done right — and to get ahead.

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You need to get greater results from others. You’ll get up to speed fast in all the management essentials.

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OBJECTIVES

• Strengthen your coaching and team-building skills

• Understand what you can do to motivate employees and what simply doesn’t work

• Develop communication skills that help you really get through to employees, peers, and higher-ups

• Be more effective in managing projects, objectives, and timelines

• Discover how-to’s for dealing with difficult and nonperforming employees

• Learn how to handle pressure, crises, and critical leadership challenges with complete confidence

• Polish your unique leadership style to enhance your credibility and garner more respect

 

WHO SHOULD PARTICIPATE

• Supervisors and Managers 

• Team Leaders 

• Those new to management within the past two years who have had no formal management training 

• Professionals who are about to be promoted to a management position

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KEY TOPICS

• Crucial differences between being the leader and manager

• The 21st century management paradigm

• How to acquire a supervisor's mind-set and image

• Functions of supervisors/managers

• The emotional requirements of being a supervisor: Have you got what it takes?

• Can you be friendly with your staff and still maintain respect and compliance?

• Tips for avoiding the problems that come from supervising friends and former coworkers

• Most common mistakes that new supervisors make and how to avoid them

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MODULE 1: THE MANAGER - DEVELOPING YOUR PERSONAL LEADERSHIP STRENGTHS

• How to build the leadership strengths you've identified and shore up your weaknesses

• Management control/feedback loop

• Skills required of supervisors/managers

• Difference between a manager and a leader

• Difference between a supervisor and a manager

• Top 10 qualities of a manager

• What makes an effective manager

• Why your "people skills" will be the No. 1 driver of your success as a leader

• Adopting the "success habits" that effective leaders swear by

• Understanding how your leadership style can work for or against your employees

• What are the keys to results? Focusing your efforts that makes the greatest impact

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MODULE 2: BUILDING A HIGHLY MOTIVATED, HIGH-PERFORMANCE TEAM

• Recognizing the crucial role you play in driving your team's effectiveness

• Source of responsibility

• Leadership qualities

• Leadership traits

• Styles of leaderships

• New leaders to take note

• New leader traps

• Coaching and delegation

• 6 steps for successful delegation

• Building relationships that enhance cooperation among team members

• Understanding the basic things that motivate today's workers

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MODULE 3: THE MECHANICS OF THE MANAGER'S JOB

• Team building and conflict management

• Introduction to customer service

• Telephone etiquette

• Customer service in the 21st century

• 10 rules for great customer service

• 17 indisputable laws of teamwork

• 7 C's of team building

• 5 characteristics of a great team

• Do's and don'ts for effective interviewing

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MODULE 4: THE MANAGER AS PERSON

• 21st century models

• Johari's Window Model

• 9 personality types

• How to respond to pressure

• The iceberg

• Stress management skills

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Seminar Fee:

(Inclusive of snacks, learning materials and certificate​)

Early-Bird Rate: Php. 7,000.00 per participant (Payment made through bank deposit atleast 1 day [cut-off time: 11:00am] before the seminar)

On-the-Day Rate: Php. 8,000.00 per participant

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*Please make all check payments payable to "IPG Training Institute for Professional Advancement"